As the Travel Rule is implemented, deposits that do not comply with the Travel Rule, deposits of unknown origin, and deposits received from third parties (excluding third-party deposits through virtual asset business operators linked to the Travel Rule solution)
Please refer to the procedure below and apply for a deposit return by making a 1:1 inquiry.
If there are no problems with your application, your return will be processed. It may take several days to complete.
In case of return fee, ‘withdrawal fee (Deposit/Withdrawal Instructions > Quantity excluding ‘deposit/withdrawal fee’ is returned.
*However, in the case of digital assets (NEO, etc.) that allow deposits and withdrawals only in integer units, the withdrawal fee is truncated to the integer unit to determine the return fee, and the quantity excluding the return fee is returned.
* If the pending deposit is a transfer made directly by the member from a virtual asset business that allows deposits, [Guide to entering deposit information]Please apply for deposit reflection through .
* If you made a deposit from a virtual asset business or personal wallet that does not allow deposits, you must apply for a return by referring to the information below.
- See the list of personal wallets supported by Upbit.
- See the list of virtual asset business operators supported by Upbit.
* Deposits that do not comply with travel rules or are from unknown sources will not be reflected in your account.
Applications for deposit refunds are classified into the four methods below, so you can apply for refunds according to your situation.
※ Applies equally to all members (individuals/corporations).
1. Request for return to remittance (FROM) wallet address
If you wish to return to the FROM wallet address confirmed on TXID
Click here for detailed application instructions
2. Request for return to another wallet address (your own remittance)
If you personally sent money but the money cannot be reflected due to failure to comply with travel rules, and you wish to return it to another wallet address because you cannot receive it back to the FROM wallet address.
Click here for detailed application instructions
3. Request for return to another wallet address (third party transfer)
If a third party other than the member has sent money, but travel rules cannot be followed and the money cannot be reflected, the money cannot be returned to the FROM wallet address and you wish to have it returned to another wallet address.
Click here for detailed application instructions
4. Request for return to another wallet address (corporate transfer)
If a corporation has sent money but cannot receive it back to the remittance (FROM) wallet address and would like to return it to another wallet address.
Click here for detailed application instructions